Our Story | Our Team
Vision
To create and sustain a cross-trained, highly effective team that can provide customers with top quality HVAC installations that are remarkable and add the utmost comfort to their home.
Mission
To deliver superior HVAC and plumbing service to our customers and achieve for them the “perfect environment” through innovation and receptiveness.
History
Lagana Plumbing and Heating is a company of Ruffalo Enterprises LLC. Lagana was established in 1948 and sold to Mitch Ruffalo in 2010. Our services extend over a four county area.
Ruffalo Enterprises also owns and operates Ruffalo Appliances and Ruffalo’s Water Treatment Services. Ruffalo Enterprises continues to stand by the traditions and values started by the Ruffalo and Lagana families.
Lagana is your local, residential and commercial, Plumbing, Heating and Cooling Company. We have the reputation of providing a system and solutions that will fit the unique needs of our customers. Our Technicians are factory trained on the latest equipment and installation procedures for all products we install.
We provide a professional experience for our customers through our highly qualified employees. Satisfaction is our guarantee. We provides service to areas of Wayne, Ontario, Seneca, and East Monroe counties.
Our Team
The technicians and staff at Lagana Plumbing & Heating are a dedicated group of individuals, working together as a team to ensure quality work and customer satisfaction.
Mitch Ruffalo
Owner
Year with the company: 42 years
Strength: Leadership and customer service
Favorite part of the job: Mentoring and working with the team
Jeff Patchen
General Manager
Years with the company: 6
Strength: Working behind the scenes
Favorite part of the job: Working with the Ruffalo family
Josh Avery
Sales/Design Manager
Years with the company: 4
Strength: Technical side of things
Favorite part of the job: Technical side/design
Joseph Ruffalo
Office Manager
Years with the company: 5
Strength: Organization and passion
Favorite part of the job: Seeing teammates reach individual growth
Debbie Ruffalo
CFO
Years with the company: 31
Favorite Food: Eggplant Panini
Colton Newville
Lead Plumber
Years with the company: 3
Favorite Food: Pizza
Derek Michaels
Service and Installation Manager
Years with the company: 4yrs
Strength: Leadership
Favorite part of the job: Teamwork
Kaleb Harp
HVAC Service Technician
Years with the company: 2
Favorite Animal: Monkeys and Kangaroos
Favorite Food: Pizza
Favorite Movie: The Departed
Tom Tyler
HVAC Service Technician
Years with the company: 2
Strength: Sales
Favorite part of the job: Coworkers
Adam Reynolds
Plumber
Years with the company: 1
Favorite Animal: Dogs
Favorite Food: Steak
Favorite Movie: Star Gate
Caleb Nagel
HVAC Service Technician
Years with the company: 2
Favorite Animal: Dogs
Favorite Food: Pizza
Bob Zappia
Customer Service/Dispatcher
Years with the company: 8
Strength: Finding solutions for customers
Favorite part of the job: Customers and coworkers
Antony Bueso
HVAC Installer
Years with the company: 1
Favorite Animal: Dogs
Favorite Food: Subs
Favorite Movie: The Waterboy
Matt LaRue
HVAC Installer
Years with the company: 1 year
Favorite Aspect about the Job: So many aspects
Favorite Animal: Dog
Favorite Food: Pasta
Favorite Movie: Forrest Gump
Nicole Kobel
Customer Service/ Install Coordinator
Years with the company: 3
Favorite Animal: Snake
Favorite Food: Chicken Bowtie Pasta
Favorite Movie: The Shining